Lilibet Privacy Policy

At Lilibet, we respect your privacy and are fully committed to protecting your personal data. This Lilibet Privacy Policy explains how we collect, use, store and protect the information you share with us when you visit our website, register an account, use the Lilibet app, or otherwise interact with our services. By using Lilibet Online Casino, you agree to the practices described in this policy. If you do not agree with how we handle your data, we ask that you refrain from using our platform.

Who We Are

Lilibet Casino is owned and operated by Continental Solutions Limited BV, a company registered under number 148806 at Korporaalweg 10, Willemstad, Curaçao. We hold a valid licence issued by the Curaçao Gaming Authority, licence number OGL/2024/1208/0715, and we operate our online casino and sportsbook in accordance with the laws applicable to our licence. As the data controller, we are responsible for determining how and why your personal information is processed.

Information We Collect

When you register at Lilibet or use our services, we collect various categories of information to verify your identity, process transactions and provide you with a safe gaming environment. We collect the following types of data:

• We gather registration details such as your full name, date of birth, email address, phone number, residential address and chosen currency (NOK, EUR, USD or cryptocurrency).
• We collect identification documents, including proof of identity and proof of address, to comply with anti-money laundering and know-your-customer obligations.
• We record financial information related to your Lilibet deposit and Lilibet withdrawal activity, including payment method details, transaction amounts and timestamps.
• We track your gaming activity, such as the games you play, your betting history on our Lilibet slots and Lilibet live casino sections, and your use of any Lilibet bonus or Lilibet no deposit bonus offers.
• We collect technical data such as your IP address, device type, browser information and geolocation to secure our platform and to determine your eligibility to play from Norway.
• We use cookies and similar tracking technologies to improve your experience across our website and Lilibet app.

How We Use Your Information

We use the personal data we collect for a number of legitimate business purposes connected to operating Lilibet Online Casino. Our use of your data includes the following purposes:

• We use your information to verify your identity and age before allowing you to complete Lilibet register procedures or access your account through Lilibet login and Lilibet casino login.
• We process your data to manage deposits, withdrawals, and any Lilibet bonus code or promotional offers you claim, including free spins, deposit bonuses and sports betting bonuses.
• We use your data to detect and prevent fraud, money laundering, and manipulation of our bonus terms, such as improper bonus stacking or opposite-outcome betting.
• We analyse your gameplay to personalise your experience, recommend relevant games, and manage our loyalty offers and promotional calendar.
• We use your contact details to send you service-related communications, including updates about your account, transaction confirmations, and where you have consented, marketing messages about new Lilibet casino bonus opportunities.
• We process your data to comply with our legal and regulatory obligations under our Curaçao Gaming Authority licence, including responsible gambling monitoring and reporting.

Legal Basis for Processing

We rely on several legal grounds to process your personal data. In most cases, we process your information because it is necessary to perform our contract with you as a registered player, because we are subject to legal obligations as a licensed operator, because we have a legitimate interest in preventing fraud and securing our platform, or because you have given us your consent, for example when subscribing to marketing communications or accepting non-essential cookies.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with carefully selected partners where necessary to operate our business. We share data with:

• Payment providers who process your Lilibet deposit and Lilibet withdrawal transactions, such as Visa, Mastercard, Skrill, Revolut, MiFinity, Jetonbank and cryptocurrency payment processors.
• Identity verification providers who help us confirm your age and identity before your first withdrawal.
• Regulatory bodies and law enforcement agencies where we are legally required to disclose information.
• Game providers and platform partners, including NetEnt, Pragmatic Play, Evolution and other studios featured in our Lilibet casino library, who may receive limited gameplay data necessary to operate their games.
• Fraud prevention and risk management services that help us protect our platform and your account from unauthorised access.

Cookies and Tracking Technologies

We use cookies and similar technologies to recognise you when you return to our site, remember your preferences, and analyse how you use Lilibet Online Casino. Cookies also help us measure the effectiveness of our promotions and improve the performance of our Lilibet casino app. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect your ability to use some features of our website.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, including the period required to comply with our legal and regulatory obligations. Financial and identity verification records are typically retained for several years after account closure, in line with anti-money laundering requirements applicable to our licence.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or alteration. Our security measures include encryption of sensitive data, restricted access controls, and regular monitoring of our systems. While we take data protection seriously, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on applicable law, you may have certain rights regarding your personal data. We aim to respect these rights and will respond to your requests within a reasonable timeframe. Your rights may include:

• The right to request access to the personal data we hold about you.
• The right to request correction of inaccurate or incomplete information.
• The right to request deletion of your data, subject to our legal retention obligations.
• The right to object to or restrict certain types of processing, including direct marketing.
• The right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, you can contact our support team through live chat, available 24/7, or by emailing kundeservice@no.lilibet.com.

International Data Transfers

As we operate internationally, your data may be transferred to and processed in countries outside your country of residence. Where we transfer data internationally, we take steps to ensure appropriate safeguards are in place to protect your information consistent with this policy.

Responsible Gambling and Data Use

We use certain personal and gameplay data to support our responsible gambling tools, including deposit limits, self-exclusion options, and monitoring for signs of problem gambling. This helps us provide a safer environment across our Lilibet slots, live casino, and sports betting products.

Changes to This Policy

We may update this Lilibet Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of our services after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about how we handle your personal data, or if you wish to exercise your privacy rights, please contact our customer support team, available around the clock through live chat, or by email at kundeservice@no.lilibet.com. We are here to help and to ensure your experience with Lilibet Casino remains secure and transparent.